If you have a problem with something you purchased, please contact the site from whom you placed the order. But Please Note: Sometimes, even simply contacting the store can cancel your cashback. This is because the site may cancel your old order and place a new order for you when you contact them, without your knowledge. This then means that we will not be the last referrer for your order, and your cashback will be cancelled. We suggest canceling your order and placing a new order through Pennyful.in to ensure that your order is tracked.